Shipping & Returns

• Cilk silk products are shipped from Krakow, Poland.
• We offer FREE standard Shipping (via DPD) in Poland on orders over 250zł (UNLESS indicated otherwise on the website or there is a special Promotional Campaign running and different rates being advertised)
• Orders take 1-2 business days for processing.  
• Shipments take between 2-3 business days for Standard Courier delivery within Poland.
• On orders below 250zł we are offering a shipping rate of 14,99zł.
• In case of pre-sale items, the delivery time will be communicated on the product page.

RETURNS:

We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, you may return the product(s) within 14 days of receiving them for a full refund, provided that the product(s) are in their original condition and packaging. We do not accept returns of products that have been used, washed or damaged.

Return shipping costs are the responsibility of the Customer.

IMPORTANT: We are not able to offer returns on our silk Sleep Masks due to health protection and hygiene considerations. Thank you for your understanding.

Please write to us at info@cilkbrand.com to start your return process.

See our Return & Refunds page for more information.